Refund & Returns Policy - Euroasia
At Euroasia, we are committed to delivering high-quality products and ensuring customer satisfaction. If for any reason you are not fully satisfied with your purchase, we offer a fair and transparent refund and return policy as outlined below.
Return Eligibility
Products may be eligible for return if:
The item is defective, damaged, or incorrect at the time of delivery
The return request is made within the specified return period
The product is unused, unwashed, and in its original condition and packaging
Customized or made-to-order products may not be eligible for return unless there is a manufacturing defect.
Return Request Process
To request a return, customers must contact Euroasia Customer Support with:
Order number
Product details
Reason for return
Photos or videos (if the product is damaged or defective)
Once your request is reviewed and approved, our team will guide you through the return process.
Refund Policy
Approved refunds will be processed after the returned product passes inspection
Refunds will be issued through the original payment method or an alternative method agreed upon with the customer
Refund processing time may take several business days depending on the payment provider
Delivery or service charges are non-refundable unless the return is due to an error on our part.
Non-Returnable Items
The following items are generally not eligible for return:
Customized or special-size products
Products damaged due to misuse or improper handling
Items returned without original packaging or after the return period
Exchange Policy
In case of damaged or defective products, Euroasia may offer an exchange instead of a refund, depending on product availability and customer preference.
Contact for Support
For refund or return-related inquiries, please contact our Customer Support team. We are always ready to assist and ensure a smooth resolution.
